Kaspersky Lab Anti-Virus 2010, 3u, 3Y User's Guide Page 153
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In order to upload the data files to the Support service server:
1. Open the main application window.
2. In the bottom part of the window, click the Support link.
3. In the Support window that will open, click the Support tools link.
4. In the Information for Technical Support Service window that will open, in the Actions section, click the
Upload information for Technical Support Service to the server button.
5. In the window that will open check boxes next to the tracing files you wish to send to the Support service and
click the Send button.
6. In the Enter request number window that will open, specify the number assigned to your request when
completing the electronic form at the Support service site.
The selected tracing files will be packed and sent to the Support Service server.
If for some reason you cannot contact Technical Support Service you can save the data files on your computer.
In order to save data files to the disk:
1. Open the main application window.
2. In the bottom part of the window, click the Support link.
3. In the Support window that will open, click the Support tools link.
4. In the Information for Technical Support Service window that will open, in the Actions section, click the
Upload information for Technical Support Service to the server button.
5. In the window that will open check boxes next to the tracing files you wish to send to the Support service and
click the Send button.
6. In the Enter request number window that will open, click the No button and confirm saving files to the disk.
7. Specify the archive name in the window that will open.
Later on, you will be able to send the files you have saved to Technical Support using Personal Cabinet
(https://support.kaspersky.com/ru/personalcabinet?LANG=en).
EXECUTING AVZ SCRIPT
Kaspersky Lab experts will analyze your problem using the tracing files and the system state report. The outcome of the
analysis is a sequence of actions aimed at eliminating the problems detected. The list of such actions can be rather long.
To simplify the procedure, AVZ scripts are used. An AVZ script is a set of instructions allowing to edit registry keys,
quarantine files, search for classes of files and potentially quarantine files related to them, block UserMode and
KernelMode interceptors, and etc.
To run the scripts the application includes an AVZ script execution wizard. This wizard consists of a series of screens
(steps) navigated using the Back and the Next buttons; to close the wizard once it has completed its work, use the
Finish button. To stop the wizard at any stage, use the Cancel button.
You are advised not to change the text of an AVZ script received from Kaspersky Lab experts. If problems occur during
script execution, please contact Technical Support service.
- KASPERSKY ANTI-VIRUS 1
- CONTENTS 3
- O N T E N T S 5
- INTRODUCTION 9
- KASPERSKY ANTI-VIRUS 2010 11
- Technical support by phone 13
- THE CONCEPT OF YOUR COMPUTER 15
- PROTECTION 15
- VIRUS SCAN TASKS 17
- WIZARDS AND TOOLS 18
- IN THIS SECTION: 20
- PREVIOUS INSTALLATION 23
- APPLICATIONS 23
- GETTING STARTED 25
- ACTIVATING TRIAL VERSION 27
- COMPLETING ACTIVATION 27
- MANAGING LICENSE 30
- E T T I N G S T A R T E D 31
- SECURITY MANAGEMENT 33
- PROTECTION STATUS 34
- PAUSING PROTECTION 35
- APPLICATION INTERFACE 36
- CONTEXT MENU 37
- APPLICATION SETTINGS WINDOW 40
- OMPONENT OPERATION ALGORITHM 42
- OBJECTS 43
- CREATING A PROTECTION SCOPE 44
- USING HEURISTIC ANALYSIS 45
- SCAN OPTIMIZATION 45
- SCAN OF COMPOUND FILES 45
- CHANGING THE SCAN MODE 46
- SCAN TECHNOLOGY 47
- MAIL PROTECTION 51
- EMAIL SCANNING IN THE BAT! 55
- ATTACHMENT FILTERING 56
- A I L P R O T E C T I O N 57
- WEB TRAFFIC PROTECTION 58
- SELECTING THE SCAN TYPE 61
- KASPERSKY URL ADVISOR 62
- TRAFFIC 65
- SELECTING THE SCAN METHOD 66
- PROACTIVE DEFENSE 68
- SYSTEM ACCOUNTS CONTROL 70
- COMPUTER SCAN 71
- SEE ALSO: 72
- STARTING THE VIRUS SCAN TASK 73
- CHANGING SECURITY LEVEL 75
- O M P U T E R S C A N 77
- CHANGING THE SCAN METHOD 79
- UN MODE: CREATING A SCHEDULE 80
- VULNERABILITY SCAN 81
- STARTING UPDATE 86
- SELECTING AN UPDATE SOURCE 87
- USING THE PROXY SERVER 88
- REGIONAL SETTINGS 88
- UPDATING FROM A LOCAL FOLDER 89
- ACCOUNT 90
- STARTUP 93
- FILE ANTI-VIRUS 94
- MAIL ANTI-VIRUS 95
- WEB ANTI-VIRUS 96
- IM ANTI-VIRUS 96
- THREATS AND EXCLUSIONS 102
- EXCLUSION RULES 104
- NETWORK 106
- NOTIFICATIONS 109
- ISABLING SOUND NOTIFICATIONS 110
- REPORTS AND STORAGES 111
- STORING REPORTS 112
- FEEDBACK 114
- APPLICATION SKIN 115
- ADDITIONAL FEATURES 117
- RESCUE DISK 118
- CREATING THE RESCUE DISK 119
- BROWSER CONFIGURATION 120
- RESTORING AFTER INFECTION 121
- PRIVACY CLEANER WIZARD 121
- REPORTS 123
- SELECTING EVENT TYPES 125
- ISPLAYING DATA ON THE SCREEN 126
- SAVING A REPORT INTO A FILE 127
- USING COMPLEX FILTERING 128
- EVENTS SEARCH 128
- Figure 18: Events search 129
- MALICIOUS OBJECT DETECTED 131
- OBJECT CANNOT BE DISINFECTED 132
- SPECIAL TREATMENT REQUIRED 132
- SUSPICIOUS OBJECT DETECTED 133
- HIDDEN PROCESS DETECTED 134
- PHISHING ATTACK DETECTED 135
- SUSPICIOUS LINK DETECTED 136
- INVALID CERTIFICATE DETECTED 136
- SETTINGS 137
- THE COMMAND LINE 141
- ACTIVATING THE APPLICATION 142
- VIRUS SCAN 144
- UPDATING THE APPLICATION 147
- ROLLING BACK THE LAST UPDATE 148
- STARTING THE APPLICATION 149
- STOPPING THE APPLICATION 149
- CREATING A TRACE FILE 149
- VIEWING HELP 150
- ELIMINATING PROBLEMS 151
- SENDING DATA FILES 152
- EXECUTING AVZ SCRIPT 153
- COLLECTION STATEMENT 155
- USING THIRD-PARTY CODE 158
- CRYPTOEX LLC 159
- FASTSCRIPT 1.9 LIBRARY 159
- LIBNKFM 7.4.7.7 LIBRARY 159
- GNU BISON PARSER LIBRARY 160
- AGG 2.4 LIBRARY 160
- OPENSSL 0.9.8D LIBRARY 160
- GECKO SDK 1.8 LIBRARY 162
- ZLIB 1.2 LIBRARY 162
- LIBPNG 1.2.8, 1.2.29 LIBRARY 162
- LIBNKFM 2.0.5 LIBRARY 162
- EXPAT 1.2, 2.0.1 LIBRARY 162
- INFO-ZIP 5.51 LIBRARY 163
- PASSTHRU LIBRARY 166
- FILTER LIBRARY 166
- NETCFG LIBRARY 166
- PCRE 3.0 LIBRARY 166
- BASED (RSA-FREE) MD5 LIBRARY 167
- LIBJPEG 6B LIBRARY 169
- LIBUNGIF 3.0 LIBRARY 171
- LIBXDR LIBRARY 171
- TINICONV - 1.0.0 LIBRARY 171
- BZIP2/LIBBZIP2 1.0.5 LIBRARY 176
- LIBSPF2-1.2.9 LIBRARY 177
- PROTOCOL BUFFER LIBRARY 177
- GLOSSARY 179
- L O S S A R Y 181
- KASPERSKY LAB 186
- LICENSE AGREEMENT 187
- N D E X 195
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