Kaspersky Lab Anti-Virus f/ Mac, 3u, 1Y User's Guide Page 10
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K A S P E R S K Y A N T I - V I R U S
10
To contact Technical Support Service, open the web form of the customer request processing system Helpdesk
(http://support.kaspersky.com/helpdesk.html). On the Technical Support Service page that opens, enter your Personal
Cabinet and fill in the request form.
You can send your question in Russian, English, German, French, or Spanish.
In order to send your question by email, specify the Customer ID obtained when registering at the Technical Support
service website, along with your password.
A Technical Support service specialist will reply to your request in your Personal Cabinet and at the email address you
have specified in your request.
Describe the problem you have encountered in the request web form providing as much detail as possible. Specify the
following in the required fields:
Request type. Select the subject that best matches the problem you have encountered, such as "Product
installation/uninstallation problem" or "Virus scan/removal problem". If you have not found an appropriate topic,
select "General question".
Application name and version number.
Request text. Describe the problem in as much detail as possible.
Customer ID and password. Enter the customer ID and the password you received when registering at the
Technical Support service website.
Email address. The Technical Support service will send an answer to your question at this email address.
Phone technical support
If you encounter an urgent problem, you can always call your local Technical Support service. Before contacting
specialists of the Russian (http://support.kaspersky.ru/support/support_local) or international
(http://support.kaspersky.com/support/international) Technical Support, please, collect information
(http://support.kaspersky.com/support/details) about your computer and anti-virus application installed on it. This will help
our support specialists solve your problem more quickly.
CONTACTING SALES DEPARTMENT
If you have questions about selecting or purchasing the application or extending your license, contact the Sales
Department specialists by email at [email protected].
- USER GUIDE 1
- TABLE OF CONTENTS 3
- KASPERSKY ANTI-VIRUS 6
- DISTRIBUTION KIT 7
- SERVICE FOR REGISTERED USERS 7
- Users forum 8
- Help system 8
- CONTACTING TECHNICAL SUPPORT 9
- CONTACTING SALES DEPARTMENT 10
- ANTI-VIRUS 11
- APPLICATION INTERFACE 13
- APPLICATION SETTINGS WINDOW 15
- KASPERSKY ANTI-VIRUS ICON 15
- QUICK START 18
- U I C K S T A R T 19
- OW TO UPDATE THE APPLICATION 21
- MULTI-TASKED PROTECTION 22
- MANAGEMENT 22
- SETTINGS 24
- EXITING KASPERSKY ANTI-VIRUS 25
- CREATING A PROTECTION SCOPE 26
- TRUSTED ZONE CREATION 27
- COMPUTER'S FILE SYSTEM 30
- CONFIGURING FILE PROTECTION 31
- IN THIS SECTION: 32
- SELECTING ACTIONS ON OBJECTS 40
- FILE PROTECTION STATISTICS 42
- SCANNING FOR VIRUSES 43
- Figure 26: Virus scan tasks 44
- CREATING VIRUS SCAN TASKS 46
- CONFIGURING VIRUS SCAN TASKS 48
- VIRUS SCAN STATISTICS 59
- UPDATING THE APPLICATION 61
- STARTING THE UPDATE 62
- CONFIGURING THE UPDATE 63
- SELECTING AN UPDATE SOURCE 64
- UPDATE DISTRIBUTION 67
- ACTIONS AFTER UPDATE 68
- UPDATE STATISTICS 71
- LICENSE MANAGEMENT 72
- ENTERING THE ACTIVATION CODE 73
- RECEIVING KEY FILE 73
- SELECTING THE KEY FILE 73
- COMPLETING ACTIVATION 74
- QUARANTINE 75
- ACTIONS ON BACKUP COPIES 78
- Figure 50: Backup storage 79
- REPORTS 81
- THE DETECTED TAB 83
- THE EVENTS TAB 84
- THE STATISTICS TAB 84
- THE PREFERENCES TAB 86
- NOTIFICATIONS 87
- HELP INFORMATION 89
- ALLOWED FILE EXCLUSION MASKS 91
- ENCYCLOPEDIA CLASSIFICATION 92
- USING THIRD-PARTY CODE 93
- LIBCURL 7.19.3 LIBRARY 94
- LIBPNG 1.2.8 LIBRARY 94
- LIBC LIBRARY 95
- LIBSTDC++ LIBRARY 105
- EXPAT 1.2 LIBRARY 113
- GROWL 1/1/05 114
- INFO-ZIP 5.51 LIBRARY 114
- LZMA SDK 4.43 LIBRARY 115
- ZLIB 1.2 LIBRARY 115
- GCC 4.0.1 LIBRARY 116
- SOUND EFFECTS LIBRARY 125
- KASPERSKY LAB 126
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